How does LUCEM evaluate suppliers? We look beyond marketing claims, reviewing documentation, sourcing, service reliability and feedback from the people who interact with them.
Our review process considers both documented quality practices and the real-world experience of working with a supplier. A strong first impression isn't enough.
Explore our six standards →
We review certificates of analysis (COAs), the testing methods reported, third-party laboratory credentials and whether documents can be traced back to the issuing lab. We look for consistency between product, batch and documentation.
We prioritize reliable, verifiable North American manufacturing and sourcing, with a particular preference for Canadian sourcing when serving Canadian customers. Origin claims must be supported, not simply printed on a label.
We consider order accuracy, packaging, shipping speed, delivery reliability, handling standards and the supplier's consistency over time.
We assess how clearly suppliers communicate, how quickly they respond, and whether customers can get useful answers when questions arise.
We look at how suppliers address mistakes, damaged or missing shipments, documentation questions, refunds or replacements, and whether their stated guarantees are honoured.
We consider recurring feedback about satisfaction, reliability and service, not just a supplier's own claims or a handful of testimonials.
Our supplier assessments are ongoing. A source can lose our confidence if documentation, quality practices, communication or customer experience deteriorates.
Examine quality documents, lab traceability and sourcing claims.
Consider communication, shipping, policies and issue resolution.
Look for consistent patterns across positive and negative reports.
Revisit suppliers when new information, complaints or changes emerge.
LUCEM's supplier review is an independent evaluation of the information available to us. It is not a regulatory approval, laboratory certification, medical endorsement or guarantee of any individual product or shipment.
We follow research and expert discussions, then bring the findings and original sources into one place. Each perspective is attributed, with published evidence kept distinct from clinical observations and personal experience.